Terms & conditions

These terms cover your use of liftr.fit and the LIFTR app, both run by HAXQUAT FITNESS LLP (“LIFTR”, “we”, “us”). By using the site or the app you agree to them. Your gym membership itself is governed by the Refund & Membership policy and the membership agreement you sign at the gym; if those say something different about your membership, they win.

Applying on the website

• Sending an application on liftr.fit is a request for a call from our team. It isn't a booking or a contract, and it doesn't reserve a place. Our member experience team will call you to talk through the programme and, if it's a fit, book your consult with a coach.
• Give us accurate contact details. We'll use them to call and message you about your application, as described in our privacy policy.
• Intake dates shown on the site are the next planned start at that gym and can change. Your coach confirms your actual start date.

Not medical advice

Everything on the site and in the app, including workouts, meal plans, calorie estimates and your coach's replies, is general fitness coaching, not medical advice. Check with your doctor before starting if you have a medical condition, an injury, are pregnant, or answered yes to anything on the health questionnaire. Stop and tell your coach if something hurts. You train at your own risk, and you're responsible for telling us about anything that affects your ability to exercise safely.

Your app account

• Your coach gives you access when you join. You sign in with a one-time code sent to your phone or email. Keep your phone secure; you're responsible for what happens under your account.
• The app is for your own use. Don't share your access with anyone else or use the app to coach other people.
• Be decent in the chat. Abuse, harassment or anything unlawful gets your access removed.
• Access ends when your membership ends, with the wind-down described in the privacy policy.

AI estimates and scores

Calorie and macro figures from meal photos are estimates made by an AI model from what's visible in the picture. They can be wrong, especially for mixed dishes, hidden oils and portion sizes. Your coach can correct them. Weekly scores, step targets, XP, levels, streaks and perks are tools to keep you consistent; they're not a measure of your health, and we may change how they're calculated.

Points and perks

Points and XP have no cash value, can't be transferred or sold, and expire if your membership lapses. Perks are offered as described in the app at the time you reach them and may change; we'll honour perks already unlocked.

Your content

You own the photos, messages and data you put into the app. You give us permission to store and process them to coach you and run the service, as set out in the privacy policy. We publish before and after photos or testimonials only with your separate written permission.

Our content

The LIFTR name, logo, programmes, workouts, lesson content, website and app are ours or licensed to us. You can use them for your own training while you're a member. Don't copy, republish or sell them, and don't use the LIFTR name or logo without written permission.

Photos and marketing

By signing up for the 6 Week Challenge, you agree that LIFTR may use your before and after photos, progress results and testimonial in our marketing, on this website, social media and adverts. Photos and videos taken during sessions in our gyms may also be used for marketing whenever needed. If you don't want your photos used, tell your coach or the gym team, or email coaching@liftr.fit, and we won't use them; anything already published will be taken down where we can.

Reviews and transformations on the site

The before and after photos on liftr.fit are real members, and the results are theirs. Results vary; they depend on what you do in and out of the gym. We don't promise a particular outcome. The 6 Week Challenge guarantee is set out in the Refund & Membership policy.

Availability

We try to keep the site and app running, but we can't promise they'll always be available or error-free. We may change or withdraw features, and we may suspend the app for maintenance. Gym closures are notified in the app.

Links to other sites

The site links to Instagram, Google Maps and other services we don't control. Their terms and privacy policies apply there.

Liability

To the extent the law allows, LIFTR isn't liable for indirect or consequential loss arising from your use of the site or app, or from relying on information in them. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Our liability for your gym membership is covered by your membership agreement.

Changes to these terms

We may update these terms. The date at the top tells you when. If you keep using the site or app after a change, you accept the new terms.

Governing law

These terms are governed by the laws of India, and disputes go to the courts in Bengaluru, Karnataka. If you live in Sri Lanka or the UAE, local consumer law may give you rights that these terms don't take away.

Contact

HAXQUAT FITNESS LLP (LIFTR Strength & Conditioning) · coaching@liftr.fit